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Frequently asked questions

Glow 101

How do I “charge” the glow?

Three ways to effectively charge your nails:

  1. Strong Effect: Use your complimentary UV light pen
  2. Weaker: Phone flash
  3. Weaker: Car headlight

Phosphorescent pigments naturally require frequent recharge to maintain peak brightness, so we recommend you to bring your UV light pen for instant recharge. ⭐❤️

When should I charge before going out?

Top up right before entering a low-light environment. UV light works the best.

Our pigments are photoluminescent: they absorb light, store it in tiny energy “traps,” then slowly release it as a soft glow. In daylight they’re still emitting (the ambient light just hides it), so a quick charge before your night out keeps the glow vivid. Longer/stronger light = brighter, longer afterglow. x

How do the glow pigments work?

They’re photoluminescent: pigments absorb light, store the energy, then slowly release it as a visible glow.

Why can’t I see the glow during the day?

They’re still emitting, but daylight drowns out the glow. In darker spaces, the glow becomes visible.

Does longer/stronger light make it brighter?

Yes—more/stronger exposure = brighter and longer afterglow. Sunlight or a bright LED works best.

Are the pigments safe?

Yes—our glow pigments are cosmetic-grade and skin-safe.

Does the glow look different in photos vs. real life?

Yes. Cameras can amplify low light (long exposure, high ISO, HDR), so the glow may appear brighter in photos. In person, your eyes adapt to ambient light, making the effect look subtler—especially in brighter rooms.

For a true-to-life view, fully charge for a couple of minutes, look in a dark space, and give your eyes 10–20 seconds to adjust. We shoot to be accurate, but brightness varies with charge time, lighting, distance, and screen settings.

Handmade & Unique

How do you make the nails? Are two sets perfectly identical?

Every set is hand-crafted by humans (us!), so tiny variations are part of the charm. We follow the same design and QC every set, but no two are 100% identical—we’re human, and that’s the beauty of handmade. Thanks for appreciating the craft. 🫶

Returns & Refunds

Do you offer returns & exchanges?

For hygiene and safety, we don’t accept returns or exchanges for change of mind, size, or style.

Please double-check your cart and choose your size using our size guide before checkout. Thank you for understanding—we always prioritize your health and safety. 💚

How long after I complete a purchase can I ask for a refund?

Refunds aren’t offered for change of mind. If your item arrives faulty or incorrect, email hello@glowinails.com within 7 days of delivery with your order number, a short note, and clear photos. We’ll review case-by-case. Thank you for your understanding!

Order

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Any question?

You can contact us through our contact page! We will be happy to assist you.